Launching a session
Launching a study on Tandemz
Get started on Tandemz by launching your first study!FeaturedHow are back-ups handled in Tandemz?
Is the recruitment of a back-up automatic on Tandemz? No, the recruitment of a back-up is not automatic on the Tandemz platform. So, if you ask for 10 participants for your session, a maximum of 10 people will be recruited for your study. However, our platform allows you to recruit participants as you go along and therefore, when a place becomes available on your study (for example in the event of a no-show), you always have the possibility of proposing to new participants to choose a slot toFew readersHow to manage potential quotas in your session?
You want to have quotas of different profiles on a similar target and you don't know how to handle them? You have two choices! You have the option of managing quotas "by hand" on a single session, which can be more difficult. But you can also tag the participants so that you can sort them more easily on the platform. In this example, we want to interview as many participants from Paris as from MaFew readersHow can I duplicate a session?
Need to start a new session similar to a past session? At Tandemz, it is not yet possible to duplicate a session entirely. You have to create a new session and redo the settings. With one exception! You can completely duplicate the selection questionnaire, to reuse the questionnaire from an existing session in your organisation. How do I do this? In the edit of the session, go to the "selection questionnaire " tab Click on "Duplicate Survey Form ".Few readers
Managing your sessions
Participation rules
As a researcher, keep these rules in mind before and when having a meeting You are allowed to: Contact booked participants directly by phone or SMS. We especially recommend you to do so if a participant is late, or if you have an emergency. You can also contact them beforehand to double check elements of their screeners, to confirm their attendance or to convey extra instructions before the meeting. Cancel an appointment if it's in more than 24h - see our cancellation policFew readersAppointment cancellation rules
How do I cancel an appointment? By clicking on the "cancel appointment" button in the participant's card. Please consider that : Regardless of the reason, you must cancel the appointment more than 24 hours before the interview begins.Few readersHow to validate or report an interview in the platform?
As soon as an interview is finished, the participant's card arrives in the "to be evaluated" column and requires an action from you: At this point, you have the possibility to validate the interview if it has taken place, or to report it if there was a problem. 1. Validate an interviewFew readersWhat if I need to postpone my study?
Do you have a study in progress, perhaps you have already recruited participants, and you want to suspend it to carry it out later? Don't panic! It's perfectly possible, we'll explain everything ⬇️ Stop recruiting new participants In order to stop the recruitment of new participants, you need to pause the session. The participation link will no longer be sent to new participants, but people who already have the link can still respond. Click on the pause button (|) at the top left of yoFew readersHow to share (or unshare) my session with my team? How to invite (or remove) my team on Tandemz?
Is it possible to share a session with my team? If you want to share one of your sessions with your team members, you have to invite them to join your organization on Tandemz. They will create an account per person. How to invite my team on Tandemz ? To share your Tandemz space with other collaborators, you just have to invite them to create an account undeFew readersWhat reminders do participants receive?
As soon as an appointment is made with a participant, he/she receives reminders by email and SMS, to avoid forgetting! Reminder email 5 days before and 24 hours before the appointment: SMS reminder 5 days before and 24h before the appointment : Hello Samia, don't forget your online appointment on January 19th at 4pm Paris time. All instructions are available here: (participant lFew readers
Calendar management
Synchronization (and desynchronization) of your Google Calendar on Tandemz
What does calendar synchronization enable? When you synchronize a calendar with Tandemz, you can, depending on your settings : have your participants' slots appear directly in the calendar of your choice automatically generate videoconference links for your remote studies avoid conflicts between participant slots and your calendar. We describe the associated functions in more detail in the dedicated article on managing your availability.Few readersHow do time zones work in Tandemz?
On Tandemz, you don't need to specify the time zone of the meetings to be scheduled! The correspondence is done by itself. On your side When indicating your availability in the platform for your study, don't ask yourself any questions and indicate directly your availability in your own time zone. For example, if you are in Germany and you plan to recruit your participants in the United States, enter your German hours in the platform (in the evening, so that the Americans are awake). TheFew readersHow do I manage my availabilities for my session?
How do I add my availabilities? You can add your availabilities by clicking and dragging your mouse on the calendar. Dragging demo You can also click anywhere on the calendar to add a small availability period Create section How can I edit my availabilities? You can click and drag your availability perioFew readers
Unmoderated studies
How do I set up my unmoderated recruitment session?
Unmoderated studies are studies that do not require you to setup a meeting with a participant. Instead, they can complete the study autonomously and on their own time. You receive the submitted answers for review and analysis. These studies can be simple online forms and surveys, or a more complex set of instructions coupled with video and / or audio recordings. On Tandemz, you are able to recruit participants to your unmoderated studies, whatever the format and tools you wish to use - as longFew readersHow much time does a participant have to respond to my survey?
Can participants complete my survey at any time? Yes, participants can decide to complete part of the questionnaire, save their answers and return to it afterwards if they wish. How much time do they have in total to submit their answers? Once a participant has been accepted into an unmoderated study and begins to fill out the questionnaire, they have a total of 4 days to submit their responses.Few readers
Legal documentation and confidentiality
Do I need to add an NDA option and how is it working?
Do I need to have participants sign an NDA? In order to participate in a study, testers must agree to the Tandemz rules of participation. These rules cover in particular: the participant's compliance and honesty the fact that the participant can be withdrawn from the study without compensation if he/she does not respect these instructions the absence of a subordinate relationship between Tandemz and the tester as well as between you and theFew readersWhich legal documents are accepted by clients and participants on Tandemz?
Legal documents required to be accepted on Tandemz By the clients By the participantsFew readers