Participation rules

As a researcher, keep these rules in mind before and when having a meeting

You are allowed to:

Contact booked participants directly by phone or SMS. We especially recommend you to do so if a participant is late, or if you have an emergency. You can also contact them beforehand to double check elements of their screeners, to confirm their attendance or to convey extra instructions before the meeting.

Cancel an appointment if it's in more than 24h - see our cancellation policies for more details.

Cut a meeting short if a participant isn't participating seriously (see below). If you cut a meeting less than 10-15min into the meeting for one of the valid reasons below, you will not be billed and participants will not be paid. You will also have the option to ask for a replacement participant with no extra fee.

Valid reasons to cut a meeting short

Dishonest answers to the screener : We are very strict with participant's honesty. If a participant has lied on their screener to get into the study, you should cut the meeting short and report them. This will exclude them from any future study, they will not be paid and you will not be billed.

To count as lying, the participant needs to have actively twisted the truth while answering the screener (for instance claiming they use an app when they clearly don't, or living in a country when they do not). However, if a participant does not fit your criteria because the criteria was not present in the screener or in the audience targeting, you will not be able to claim participant dishonesty.

If you realise a participant has lied about their profile, yet do not cut the study short, Tandemz keeps the right to bill and pay the participant if they claim compensation for their time.

If a participant claims they were wrongfully accused of lying, Tandemz will request from both sides any potential proof (recordings, screenshots etc) that will help settle the dispute. If no proof or recording can be provided, we will settle the dispute as fairly as possible with the information we do have. The team's ruling will be final.

Not connecting from the right device : participants agree to abide by the technical requirements of the study (as shown in the below image)

Requirements that participants agree to

If a participant doesn't comply with the tech requirements of your study (connect on the wrong device or refuse to turn on their camera), and this means you will not be able to get relevant result, you should cut the meeting short and then report them. Before reporting, and if you still have future availabilities, please consider giving participants a second chance and rescheduling first.

** Not in good conditions to participate ** : if a participant is not in the right conditions to do your study (bad internet connection, parts of hardware not working, having too much trouble sharing their screen, environment is not quiet enough etc), and after 10-15min of trying you can't seem to solve the issue, you should cut the meeting short rather than try to persist. It is up to you whether you'd like to reschedule them or not.

In these last two cases if you did not cut the meeting short or did not cut it soon enough despite the situation, we will consider that you accepted to continue the meeting in these conditions, and ** will still expect you to validate participants and release the incentive **.

Updated on: 24/05/2023

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